Support Workflow

How to deploy a ticketing workflow in one day

Last update: April 24, 2026

Step 1: Assign a support staff role

Select a clear staff role in /ticketing-setup so ticket access is predictable and auditable.

Step 2: Define panel and logging channels

Post the ticket panel where users naturally ask for help, and log every open/close/claim event in a staff-only channel.

Step 3: Enable categories if available

Gold and Enterprise setups can route requests by category (billing, bug reports, general support) to reduce first-response time.

Step 4: Use queue and claim actions

Use priority queue and claim actions to avoid duplicate responses and keep staffing visible during peak support hours.